Refund policy
Returns and Refunds
We want you to be happy with what you order from supervitality. If something is not right, here is how returns and refunds work, set out plainly.
Your right to cancel
If you are a consumer in the UK, you have a statutory right to cancel your order within 14 days of receiving it. You do not need to give a reason. To cancel, email us at chris@rewnd.co.uk with your order number and tell us you would like to cancel. Once an order is cancelled, return any items to us and we will refund you as set out below.
Our 30 day returns window
On top of your cancellation right, we accept returns for 30 days from the day your order arrives. To be returned, items must be:
- unused
- unopened, with any seals intact
- in their original packaging
This gives you time to change your mind beyond the standard 14 days.
Items we cannot accept back
Some products cannot be returned once they have been opened. For hygiene and safety reasons, opened cosmetics, skincare and food supplements cannot be returned unless they are faulty. This is a sensible rule for products that go on your skin or that you take, and it keeps everyone safe. If a sealed item arrives and you have not opened it, you are still free to send it back within the windows above.
How to start a return
Starting a return is simple. Email chris@rewnd.co.uk and include your order number. Tell us which items you would like to send back and whether the reason is a change of mind or a fault. We will reply with the return address and talk you through the next steps.
Who pays for return postage
If you are returning something because you have changed your mind, you cover the cost of return postage. We recommend a tracked service, as the items remain your responsibility until they reach us. If an item is faulty or we sent you the wrong thing, supervitality pays the return postage. Keep your receipt and we will sort it out.
How and when you are refunded
We refund to the original payment method you used at checkout. Once we have received your returned item and checked it, your refund will be processed within 14 days. The time it then takes to appear in your account depends on your bank or card provider.
Faulty or incorrect items
Sometimes things go wrong, and we will put them right. If an item arrives faulty, damaged or is not what you ordered, let us know and we will replace it or refund you in full, including the postage you paid. Please tell us within a reasonable time of noticing the problem so we can act quickly.
Your statutory rights
Nothing in this policy takes away or limits your legal rights as a consumer. Your statutory rights are not affected.